Barriers on Business Communication Process

Question: Describe about the Barriers on Business Communication Process. Answer: Part B Barriers to effective customer communication There are several barriers in the communication process that are likely to occur at any stage of the communication process (Griffin, 2013). There were significant communication barriers that were faced by Chuyen and her friends during their visit to Shanghai. The ten most important barriers are described below- Cultural differences- The expression of emotions, words and social interaction is different in different countries. There are instances when the people of one country do not freely connect with persons of different cultures (Griffin, 2013). This was exactly the scenario with Chuyen and her friends, who belonged to different countries such as Thailand, Malaysia and India. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER Language differences- The people of country are unable to understand the languages of other countries and hence unable to comprehend their words (Griffin, 2013). Chuyen was unable to understand the language of the receptionist at the hotel. This also stopped them from bargaining in the market. AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER. An interpreter should be used in order to overcome this barrier. Emotional differences- The main protagonists of the case study had a mental block that the tour guide was focusing more on the native people. Chuyen presumed that the tour guide was more concerned with the native people. This emotional barrier caused a barrier in the communication process. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER. It is important to remove the mental blocks and prevent any misconceptions. Nature of oral message-X Chuyen and her friends were unable to interpret the message of the tour guide as he was speaking too fast in his mother tongue. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER Unfamiliar accents-X The people are unable to understand any unfamiliar accents, which was exactly the case with Chuyen and her friends. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER Prejudices or stereotyping- Chuyen and her friends actually heard what they were assuming and this often leads people to conclude incorrect facts. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER. This can be removed by minimizing the psychological obstacle and stop all the pre-conceived notions. Distractions- A high degree of environmental noise and other distractions can cause a barrier in the communication process. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER Active listening- The lack of careful listening skills often cause communication carrier. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER. When Chuyen and their friends were dining at the local restaurant, the steward made the wrong bill. Chuyen did not engage in active listening and hence the steward prepared the incorrect bill. This could have been avoided if Chuyen confirmed the orders before the bill was made. Physical barriers- The inability to interpret nonverbal signals can make the communication process less effective. SO WHERE IN THE CASE STUDY DID THIS RELATE TO AND WHAT COULD YOU DO TO OVERCOME THIS BARRRIER. Chuyen was unable to bargain when shopping at the local market. They were unable to understand the nonverbal signs of the seller, hence they paid a high price for the products. what the assessment asks for are 10 barriers discussed in class 10 reasons for barriers 10 links to case study 10 how to overcome Methods for overcoming barriers The cultural differences can be overcome by making an attempt to understand the new culture. The use of interpreters should be done in the case of language barriers. The mental barrier should be minimized for understanding the message of the other party. The sender of the message should use uniform tone of voice with right pitch and voice modulation. The receiver should not have a preconceived notion when making communication. An effort should be made in minimizing the level of distractions in the surrounding. The receivers should give attention to the words of the speaker and should not harbor any pre conceived notions. Importance of effective communication The tourism and hospitality industry is dependent on the effective use of communication (Ulmer, Sellnow Seeger, 2013). It is extremely important to maintain high levels of communication in hospitality sector due the following reasons- Improvement in customer service- The employees are able to understand the requirements of the customers if they are effective communicators. This would enhance the customer satisfaction rates.P Efficient employee relations- There should be smooth communication flow between the management and the employees (Ulmer, Sellnow Seeger, 2013). The communication is important for conflict resolution in the workplaces.P High self-confidence while attending to the guests- The employees would be highly motivated if they can communicate well with the guests. It would be reflected in their self confidence levels. Give me an example of your meaning here Greater coordination and teamwork- The communication methods foster positive attitude in the workplace and promotes team work among the departments. Efficient training programs- In the hospitality industry, it is important to update the existing knowledge and for this purpose, various trainings are provided. The trainings would be incomplete without effective communication between the trainees and the trainer. P Facilitation of communication across cultures The Rotorua City council should implement effective communication strategies with tourists from different cultures (Ting-Toomey, 2012)- Be familiar with the cultural diversity of different countries, nations and cities of the world so that it becomes easier to accept the cultural background of the tourists.x It is better to use simple English as everyone may not be fluent in the language. x Develop mutual acceptance as well as understanding with the tourists. x It is advisable to listen, observe, respect and create passion when dealing with people from different geographical locations (Ting-Toomey, 2012).x Adoption of a flexible attitude is important when interacting with the tourists coming from all over the world. X Rotorua City Council should focus on the development of Polynesian Spa which is a geothermal spa facility. It emphasizes the benefits of the water in the acidic pools of the Lake Rotorua. The mineral spring water is known to have healing properties and hence it attracts a lot of foreign tourists. The City Council should focus on proper communication among the tourists coming from different cultures. It should develop mutual acceptance as well as understanding with the tourists. It is advisable to listen, observe, respect and create passion when dealing with people from different geographical locations. The City Council should adopt a flexible attitude as it is important when interacting with the tourists coming from all over the world. There should be excellent amenities for the international tourists. The City Council should also employ an interpreter who can effectively communicate with the tourists. References Griffin, R. W. (2013).Fundamentals of management. Cengage Learning. Ting-Toomey, S. (2012).Communicating across cultures. Guilford Press. Ulmer, R. R., Sellnow, T. L., Seeger, M. W. (2013).Effective crisis communication: Moving from crisis to opportunity. Sage Publications.